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HomeCentre Egypt
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
9
When will I receive my order?
How do I select a delivery date and time for my Home Centre furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 9
Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
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Returns Policy
27
What is your policy on returns?
Are there products I cannot return by raising an online return request?
What if I want to return a product that was part of a Buy 1 Get 1 offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original household order was EGP 699 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
View all 27
Returns Process
10
How do I return an order?
Can I return my online purchases to a store?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
View all 10
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
8
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large product?
View all 8
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
15
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
What is the instalment programme?
How do I pay with instalments?
View all 15
In-Store
11
Where are your stores located?
I’m a frequent Home Centre shopper. Do you offer a loyalty programme?
Will my purchase be delivered to my residence? How long will it take?
Do you have Gift Vouchers?
How do I know whether the furniture I buy will fit my house?
View all 11
Shukrans
25
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 25
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Other Information
6
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
How do buy 1, get 1 or buy 2 get 1 offers work?
View all 6
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?