Shipping
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When will I receive my order?
Furniture: You’ll be able to schedule a delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of EGP 3,000 or Scheduled delivery.
Household items: Your orders will be delivered in 3-5 business days.
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What if I am not at home when my order arrives?
It depends on the shipping method you choose.
Furniture: If you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.
Household items: If you’ve ordered household products with standard delivery, our delivery partner will call you to reschedule your delivery. If you miss this delivery, they will make two more attempts. If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.
Delivery will take a little longer for certain areas.
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Will I be charged for delivery?
Here’s how your delivery charges work:
Furniture: Your Scheduled delivery charges will depend on your order value and your location.
2-day Express delivery charges are EGP 3,000 on orders of any value.
Household items: Standard delivery is free on all orders of EGP 699 or more. If your order value is less than EGP 699, you will be charged EGP 45 for delivery.
There will be an additional service charge of EGP 20 on all Cash on Delivery orders.
Your delivery charges will be displayed during the checkout process.
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