Payments
-
How can I pay for my order?
We accept:
- Credit and Debit Cards - Egypt-issued or International Visa or MasterCard Credit and Debit Cards.
- Cash on Delivery.
- My Credit.
- Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Can I place an order online without a Credit or Debit Card?
Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Can you transfer the amount in My Credit balance to my bank account?
No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.
Your My Credit balance can only be used to shop one of our brands online.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
What is the instalment programme?
Simple – just pay for any large order in easy installments. A number of banks allow you to pay for products on our site in installments when you use select cards.
If your order and card are eligible for installments, you will be able to select the tenure you prefer during checkout.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
How do I pay with instalments?
Here’s how:
- At the payment section, choose Pay by Card.
- Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
- Select the tenure you prefer from the available options.
- Click on Pay Now.
Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Are all orders eligible for instalments?
It will depend on the minimimum order value as decided by your bank. Different banks and cards have different minimum order values. Take a look at the table below.
Bank Min. Order Attijariwafa 500 Banque Misr 500 CIB 500 ENBD 500 Alex bank 500 Bank Audi 500 Mashreq 500 Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments. If your bank or payment partner rejects your request, approach them to understand why your request for installments was not approved. In such cases, you can choose to cancel your order.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
For which Credit Cards are instalments available?
We support the following Credit Cards from the banks listed below:
Attijariwafa Banque Misr CIB ENBD Alex bank Bank Audi Mashreq Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
What tenure options are available?
You can choose to pay in easy installments of different durations with Credit Cards from the following banks.
Bank Tenure Options Attijariwafa 3,6,12,18,24 and 36 months Banque Misr 6,12,24 and 36 months CIB 10,12,18,24,30 and 36 months ENBD 6,9,12,18,24 and 36 months Alex bank 6,12,18,24 and 36 months Bank Audi 6,12,18,24,36 and 48 months Mashreq 3,6,9,12,18,24 and 36 months
You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Will I be charged interest on instalments?
Yes, you will be charged interest as well as processing fees and this will vary from bank to bank and depend on your total.
Interest Paid Bank/ Months 3 6 9 10 12 18 24 30 36 48 Attijariwafa 1.60% 1.60% 1.60% 1.60% 1.60% 1.60% Banque Misr 1.70% 1.70% 1.70% 1.70% CIB 2.13% 2.13% 1.96% 1.96% 1.79% 1.79% 1.79% ENBD 1.50% 1.50% 1.50% 1.50% 1.50% 1.50% Alex bank 1.15% 1.15% 1.15% 1.15% 1.15% Bank Audi 1.75% 1.75% 1.75% 1.75% 1.75% 1.75% Mashreq 23% p.a. 23% p.a. 23% p.a. 23% p.a. 23% p.a. 23% p.a. 23% p.a. Please note that the full amount will be charged on your card on the day of the transaction.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
What happens if I cancel the order in the middle of my tenure?
If you cancel or return an order purchased on installments, we will initiate the refund as per our Return Policy. Once that's done, you can contact your bank to confirm how the installment scheme on your Credit Card has been modified, or for any queries on foreclosure.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
How is the instalment charged on my Credit Card?
Here's how it works:
- As soon as you complete your order, the full amount will be charged on your Credit Card.
- Within 3-7 days, your bank will convert this into installments.
- Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of EGP 10,000. If you opt for a 3-month instalment period with each instalment being EGP 2,500, your bank will block EGP 2,500 of your credit limit. Your available credit limit after the purchase will only be EGP 7,500. Your credit limit will be released as and when you pay your installments.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Do I have to pay VAT on my charity donation?
No, charity donations are exempted from taxes.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Do you provide a choice of charities?
No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
I would like to make a charity donation without placing an order. How can I do this?
We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
What is a charity donation?
This is a special feature that allows you to make a donation to our partner charities while placing your order.
Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed.
Please note, the charity donation is completely voluntary and optional.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.